MUNICIPAL COUNCIL OF QUATRE BORNES 
 CUSTOMER CHARTER

Our Vision Statement:

To be a living model in partnership and networking with its stakeholders for the highest standards of excellence and an unrivalled quality of life.

Our Mission:

• To ensure a timely and quality service to all stakeholders.

• To improve the quality of life of the citizens of the town

INFORMATION AND COMMUNICATION

	TELEPHONE	FAX
Chief Executive	4547663	4546209
Treasury	4660571	4660571
Welfare	4668962	4676295
Works	4544394	4544394
Health	4662488	4676295
Planning	4660322	4660322
Library	4669589	4669589

Customer Care: Hotline 4549662

Tel: (230)454 8054

Fax: (230) 454 6209

    E-Mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Website: www.qb.mu

OUR CORE VALUES:

• Professionalism : To be committed to work ethics, confidentially, impartiality and discipline. 

• Service Excellence : To be committed at every level to provide  highest  service excellence. 

• Teamwork : To foster team spirit between all employees, departments and the Council. 

• Integrity : To be guided by a positive set of attitudes which foster honest and ethical behaviour and work practice.

• Timeless : To be committed to delivery services within the least  possible delay.     

OUR OBJECTIVES:

• To satisfy the needs of the citizens by providing them with essential services, facilities and  infrastructures to improve  their  welfare.

• To promote sustainable development and proper management of the town.

OUR MAIN RESPONSIBILITIES:

In line with existing   laws   and regulations   the main duties of the Council are: 

• The Construction, maintenance, lighting and cleaning of all public roads falling in the municipal jurisdiction.

• Collection and removal of household, industrial, commercial and agricultural waste.

• The construction and maintenance of open spaces, parks, gardens, bus shelters.

• The provision and regulation of public market and fairs.

• The processing and delivery of building and land use permits.

• The provision and organization of welfare, social, sports, recreational, artistic and educational activities.

• The control of pollution causing public and private nuisance.

• The control of trade and premises used for commercial, industrial, professional and other related activity

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